Shipping & delivery
Free UK delivery over £100
Every order ships from the UK, tracked and insured. Order by 1pm Monday to Friday and it goes out the same working day.
- Order by 1pm Mon–Fri, dispatched same day
- UK usually 3 working days
- Tracked & insured
- Fitted protective packaging
From order to door
How it gets to you
Order by 1pm
Orders placed before 1pm Monday to Friday are dispatched the same working day.
Tracking sent
You get a tracking link by email the moment your order leaves us.
Delivered
UK orders are usually delivered within 3 working days. International usually around 7.
Rates
UK delivery
| Service | Cost | Details |
|---|---|---|
| Free deliveryOver £100 | Free | Applied automatically at checkout |
| Standard | £4.99 | Usually delivered within 3 working days |
| Express | £8.99 | Choose at checkout |
Free delivery applies automatically once your basket reaches £100. Orders may require a signature on delivery.
International delivery
| Destination | Cost | Usually arrives |
|---|---|---|
| Europe | £29.99 | Around 7 working days |
| USA, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, UAE, Israel, Norway, Switzerland | £29.99 | Around 7 working days |
| Everywhere else we ship | £29.99 | Around 7 working days |
Free delivery is UK only. If your country isn't at checkout, we don't currently ship there. Customs can add time to international deliveries.
The details
Good to know
Dispatch times
We dispatch Monday to Friday, excluding UK bank holidays. Orders placed before 1pm Monday to Friday are dispatched the same working day. Orders placed after 1pm, at the weekend or on a bank holiday go out the next working day.
How we pack
Booster boxes and Elite Trainer Boxes go out in fitted protective packaging designed to survive the journey — no loose items rattling in an oversized box.
Customs and import charges
Ordering from outside the UK? Your country may charge import duty or tax when the parcel arrives. That's set by your government, not us, and isn't included in what you pay here.
We can't predict the amount — check with your local customs office first. If you refuse the charges and the parcel returns, we'll refund the goods less our delivery costs.
Changing your address
We can't change an address once an order is placed. Made a mistake? Email contact@halalplug.com straight away with your order number. If it hasn't shipped, we'll cancel and refund in full so you can reorder correctly.
Pre-orders
Pre-orders ship after the manufacturer's release date, which can move. Mixed orders are held and sent together unless you ask us to split them.
Order not arrived?
Check your tracking, then any safe place or neighbours, then email contact@halalplug.com with your order number. We'll chase the carrier and sort it. Once a parcel is confirmed lost, you choose a replacement or a full refund.
Delivery times are estimates, not guarantees. Weather, strikes and customs occasionally cause delays outside our control — we'll always keep you posted.
Question about your delivery?
Message us Monday – Friday, 9am – 6pm and we'll check it for you.